I usully use Sweetwater but thought I would give it a try I told the service geek that it was too loose, and he said I could shim it, I said that kills the sustain, and he said it was a lower quality body, so that was as good as it gets. The tech dept did not know what pieces were required for a proper instalation, I had to send detailed photos to educate the tech. Ultimately I became better at using my volume knob for rolling off gain, but when I was using it, I loved it. Mistakes do happen, but this is where their customer service department should have picked it up and really shined, but didnt. Sites You Might Also Like. The neck angle was off, and I had to add a 1 degree shim to get the neck properly aligned with the bridge.
Customer service is non-existant!! Mistakes do happen, but this is where their customer service department should have picked it up and really shined, but didnt. I've heard others complain about them as well. They have no support or service.
I do not think GFS is a unreasonable company - what has happened to other people, seems odd - may be they did not follow due process to have there faulty goods replaced - don't know. Some of the cheaper necks are nicely figured and there is new stock built regularly so check back on a daily basis. Lately, I've seen their onsite descriptions, quality control and customer service deteriorate. I called customer service and got this reply.
If I had to buy one today, I'd probably go with an Alembic Blaster just because I trust the company more http: This could have been an easy fix for their mistake their mistakeNOT MINE , but I had to pay the price and spend my valuable time E-Mailing them back-and-forth on a solution, and re-packaging the guitar for return shipment and getting the guitar picked up by FedEx. GuitarFetish is the place to go if you wanna customize your rig to your own personal preferences, but you have to know what you are looking for. I was so impressed I went back and bought one in each color. Their prices are almost impossible to beat especially in the same quality range! The thread has all the latest info.